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Frequently Asked Questions (FAQ)

FAQ 72:

Your Custom Email Address

Do you set up an email address with my custom web domain?
My email address has just been changed/abandoned and all my printed email addresses are wrong. How can a custom domain name help?
How do I setup POP3 mail when I have a domain hosted with BBCanada?
I'm going on vacation. How do I forward my emails so that I can retrieve them elsewhere?

Do you set up an email address with my custom web domain?

Yes, we'll gladly set up an email address for you when you purchase the Full Hosting Package. You have two options for email delivery:

  1. Forwarding: we can forward incoming mail to an email address that you already have.

    For example, when someone emails you at info@yourbbname.com, the email will be sent directly to another email address that you use, such as Hotmail, Yahoo!, Gmail, or the address provided by your Internet Service Provider.

  2. POP3 Mail: we can set up your email as a POP3 account. For this option, you will need to setup your email program (ex. Microsoft Outlook) with the following information:

Incoming POP3 mail server: mail.bbcanada.com
Outgoing POP3 mail server: supplied by your Internet Service Provider
POP3 username: your numeric subscriber number ie: 1234
POP3 password: your bbdug password
(click here to retrieve your password)

Please note that email is not automatically provided if we host your domain. We'll gladly setup email for you at no additional cost, but please realize that we don't by default setup email on your domain.

My email address has just been changed/abandoned and all my printed email addresses are wrong. How can a custom domain name help?

Email address stability is the best reason to have your own domain name. With a custom domain name, your email address will never change, no matter who your Internet Service Provider is, or which site you use to collect your email.

Each fully hosted web site includes one mailbox with unlimited email aliases. (An email alias allows you to have as many different email addresses as you'd like, which will all be delivered to one central location).

How do I setup POP3 mail when I have a domain hosted with BBCanada?

If you wish to have email setup on your domain, please email us at hosting@bbcanada.com. Be sure to tell us your domain name!

POP3 mail is essentially is a system where email destined for your mailbox comes to the BBCanada mail server. You then have to instruct your computer's mail program (ex. Outlook, Pegasus, Netscape Mail etc.) to download (or 'POP') your mail from our server.

In order for your mail program to 'POP' your mail, your mail program must know three things: where the mail server is, your mail account name and your mail account password.

Here are those pieces of information:

Incoming POP3 mail server: mail.bbcanada.com
POP3 username: your numeric subscriber number ie: 1234
POP3 password: your bbdug password (go here to find your password)

Please note: your 'outgoing mail server' is always supplied by your Internet Service Provider. PLEASE DO NOT use mail.bbcanada.com.

I'm going on vacation. How do I forward my emails so that I can retrieve them elsewhere?

You can modify your email account to forward your email to an outside web-based email system (such as Hotmail, Yahoo!, etc). This allows you to collect your email from an Internet Cafe or while on vacation.

To set up mail forwarding for BBCanada mail subscribers:

  1. Go to: mail.bbcanada.com
  2. Type in your entire email address example: info@yourbbname.com
  3. Type in your BBDUG password in all upper case (example: ABCDEF) in the password box
    (click here to retrieve your BBDUG password)
  4. Click on the 'authenticate' button to login.
  5. Once you are logged into our mail server, click on 'select mail delivery method'.
  6. In the box under "Forwarding," enter an email address. You may enter more than one address, with each on a separate line.
  7. Click on the 'submit' button. Voila -- you're done!

All emails from your email address (ex. info@yourbbname.com) will be forwarded to the address in the forwarding box.

To remove email forwarded, log in the same way and delete the email address in the "Forwarding" box.

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