BBCanada.com In-House Gift Certificates - B&B Owners
How do I get reimbursed for the BBCanada.com In-House Gift Certificate I have accepted?
When a client contacts you to arrange a reservation and advises you that they wish to use a BBCanada.com In-House gift certificate for payment, please ask them for the validation number that appears on the lower right-hand corner of the certificate. You may then validate the code in BBDUG- section 12 or contact us at 1-800-239-1141 and provide us with the validation number for confirmation. Once this has been confirmed online in BBDUG or with our office you can proceed with the booking arrangement. Please ensure that your cancellation policies are reviewed with your client at that time.
When your guest has arrived at your B&B ask them for the original gift certificate. After their stay please send us this original certificate along with an invoice for the amount of the Gift Certificate.
If your guest has not used the full amount of the certificate you may offer them the difference in cash or credit for a future stay, at your discretion.
Once we have received the original gift certificate and invoice we will issue you a cheque in the amount required.
Our mailing address:
361 Jackson St. West, unit 209
Hamilton, ON L8P 1N2
How can I tell if this BBCanada.com In-House Certificate is authentic?
At the bottom of the gift certificate you will feel a raised impression which is our corporate seal. This seal will appear on all gift certificates. When you call us with the validation number, this will also confirm the certificate's validity.
A client made a booking and cancelled. Now what?
If a guest has decided not to use the certificate at your B&B, please adhere to your personal cancellation policy if you have one in place. The potential guest is responsible for paying any cancellation fees that you have outlined in your cancellation policy. BBCanada.com is not responsible for any cancellation fees that a guest has incurred with your B&B.
How can I find out more information?
Please refer to our Terms & Conditions here:
BBCanada.com In-House Gift Certificates - Terms and Conditions
If you have any further questions regarding BBCanada.com In-House gift certificates, please feel free to contact us at email@example.com
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