Code of Ethics

• All Bed and Breakfast hosts are required to provide:
  - a high standard of cleanliness
  - good quality furnishings and linens in guest rooms
  - an adequate number of bathrooms with sufficient hot water and high quality fixtures
  - a breakfast of consistently high quality which is included in the room rate
  - provisions for the safety and fire protection of guests consistent with provincial guidelines
  - friendly guidance and assistance to guests about local attractions and places of interest
  
• All hosts shall have a reasonable deposit and cancellation policy.
• All hosts are required to carry adequate liability insurance.
• All hosts shall comply with the Ontario Human Rights Code.
• All hosts shall provide accommodation, services and meals consistent with their own advertising.
• All hosts shall respond to guest complaints either verbally or in writing.
• All hosts agree to confer with the Complaints Committee of FOBBA regarding resolution of complaints.
• All hosts agree to implement any recommendation of the complaints committee.
• Failure to implement the recommendations of the Complaints Committee will result in withdrawal of the Federation Certificate of Membership.